Design your clinic with your team's culture in mind
Think about this: How did you become successful enough in your current building to make it possible to build a new facility or remodel? Was it your brilliant leadership and vision? That was likely part of it, but HospitalDesign360 conference speaker Wayne Usiak, AIA, says that a flourishing clinic culture is also to credit.
Your finely tuned team has evolved to know where everyone and everything is at any given moment. It buzzes along day after day doing good work—and creating goodwill with clients.
And you're about to scrap an original element—the very incubator of that culture—the building itself.
"You create this new building and things are farther apart and they're different," Usiak says. "The protocols and the deliveries change, and the relationship of your staff to clients changes and staff can get very unhappy."
Next thing you know, your business can change, and not necessarily for the better.
This is why Usiak says it's important that you share plans for the new design as they develop and get input from your staff.
"You're not going to let them decide, but you're going to let them have input so they're heard," he says.
Click the clip above for more.
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