In 1972, Dr. Richard Killough III joined the staff of Long Animal Hospital in Charlotte, North Carolina. Several years later, he bought the hospital, which was founded by Dr. Forest Long in 1948. To his delight, his son, Dr. Brian Killough, followed in his footsteps, and the two now practice together in a business full of family and history. Dr. Brian Killough’s wife, Judy, and his brother-in-law Todd King are part of the management team at the hospital as well.
While the family tradition stands strong, the old facility itself was overdue for a makeover. “My dad loves veterinary medicine, and this new facility was built to honor him,” says Dr. Brian Killough. “We needed a new facility desperately, but it was important for us to stay family oriented, as we have many third- and fourth-generation clients.”
A main focus for the doctors was creating a smooth traffic flow. They settled on a somewhat circular traffic flow, in which clients follow imaginary “one-way” signs. After check in, technicians escort clients to the exam room. Upon finishing an exam, they exit onto a hallway that leads them around the back of reception to the check-out desk, and out the front door. “This traffic separation works really well, keeping us from bumping into one another going the opposite way in halls,” says Dr. Brian Killough.
That personal interaction, combined with a dedication to care helped both Drs. Killough build a practice they hope will last for another 50 years and beyond.
Click here to see a photo tour of Long Animal Hospital.