5 components of a great veterinary reception area

5 components of a great veterinary reception area

Check out this interactive feature to see what elements make reception areas shine.
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Nov 03, 2015
By dvm360.com staff

Click the points below for tips and tricks to take your reception area from good to great. 

"Pre-educate" your clients while they wait

One of the five components in the interactive feature was "personalize".
Instead of cluttering your reception area with stacks of brochures and magazines, consider adding a digital system that allows you to "pre-educate" your clients while they wait. Content should:

  • Be controllable by you - only items you endorse should be allowed.
  • Be productive - the education/messaging you put in front of clients should be explicitly designed save you time in the exam room and help your practice boost revenues without encumbering your staff
  • Change often (without adding extra workload to your staff) - content that stays the same gets ignored eventually. Content should be fresh and seasonally applicable.